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Terms & Agreements

 

GENERAL

 

The My Ex Boyfriend web shop, with it’s headquarters in Mechelen, BTW BE0669.790.443, sells original furniture pieces, created in the second half of de 20th century, home décor accessories & gifts.

 

These Terms & Conditions shall apply to all sales through My Ex Boyfriend and will exclude application of any deviating general or specific conditions or terms of the buyer. No waiver or modification of these Conditions of Sale shall be binding upon My Ex Boyfriend, unless approved in writing by an authorized representative of My Ex Boyfriend.
 

My Ex Boyfriend composes their website and product range with the utmost care. Yet it is possible that the provided information may contain errors or is not up to date. The colours of the pictures may differ slightly from the actual colours of the products. If you have any questions about the size, colour, availability or delivery options don’t hesitate to contact My Ex Boyfriend.

 

PRICE


Every product is shown including tax. Shipment, reservation or other costs can be found at the "Shipment & Pick up" page, check out or can be requested via e-mail or a telephone. The indicated prices refer to the product as described in the accompanying text. The photo’s are decorative and can contain ornamental elements that are not included in the price.

 

The shipping costs depend on the chosen products (furniture (Furniture delivery) or home accessories (Standard delivery)) and the delivery address (domestic or international). Customers outside Belgium, Holland, Luxembourg, Germany or France are asked to send an e-mail to arrange the delivery of vintage furniture pieces. My Ex Boyfriend will notify the customer once we received a priceoffer from one of our reliable transport companies before any payments are processed. For

 

If the delivery address is outside the European union, please note that shipments are always bound with an incoming tax. Unfortunately My Ex Boyfriend is unable to disclose the exact amount of this tax, because these are different for each country. You can find out the tax amount with the customs office of your country.

 

Special offers are only valid during the period as stated on the website regarding this special offer.
 

 

PAYMENT

 

Orders can be paid in the following ways:
- Cash at pick up.
- Payment via the Bankcontact terminal or app at our My Ex Boyfriend Store
- Payment in advance by bank transfer.
- Payments online are possible via Paypal, KBC/CBC, Belfius, ING, IDEAL & Bancontact
- Payment in store via Payconcic app.
- Eco Cheques or Mechelenbon

 

DELIVERY

 

All products can either be picked up personally from our Myexboyfriendstore in Mechelen, or be delivered by regular mail (small items, deco & gifts), our personal delivery service (furniture) or a shipping company.

If you choose to pick up your purchases personally, you will be able to pick up your order during our opening hours. You will receive all necessary information via e-mail right after your order has been confirmed. Please make sure to set an appointment -within the week- on one of the pickup days beforehand, either via a phone call, or wait until we contact you via e-mail. When choosing for home pickup, you can pay at the check out of our webshop / in advance via a bank transfer-, pay in cash or pay via the Bankcontact-app

If you wish to have your order delivered in Belgium please inform us your delivery address. You will receive all necessary information via e-mail right after your order has been accepted. The shipping costs, delivery dates and delivery service may vary depending on different products. Furniture will be delivered by our personal delivery service, Home Accessories will be delivered by ‘Sendmyparcel/ bpost’.
 

 

RETURN POLICY

 

My Ex Boyfriend’s return policy period is 14 days.

My Ex Boyfriend shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 14 days of the product being returned. You are obliged to pay for the return delivery of the product. My Ex Boyfriend will pay to send replacement products and/or services.

In your message to us you must inform us for the reason of return + the ordernumber. The return period is counted from the day we shipped the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day My Ex Boyfriend has informed you about the product.

 

When returning a product:

-You are obliged to keep the product in the same condition as when delivered. The item/items must be returned in an original condition in the original packaging.

-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigating the product does not qualify for the return policy.
 

We strongly recommend to check the goods upon the arrival. If the piece is not to your liking, our personal delivery service can take it back and you will be refunded for your order (excl. the shipping cost). If the products where delivered by another delivery company or ‘bpost’, please check the product when the delivering company employee is still present. If there is something wrong with the product, write that down together with the delivery company.

 

PRIVACY POLICY

 

Personal data is treated confidentially by My Ex Boyfriend.

The personal data is used to:

  1. Process the order, the payment and to deliver the products to the correct delivery address.

  2. Bring you updates over My Ex Boyfriend, via newslettres. If you wish you can always unsubscribe. If this is the case please contact us by e-mail.

Information will not be passed to a third party.

Privacy Policy

Effective date: October 24, 2018

My Ex Boyfriend VOF ("us", "we", or "our") operates the
http://www.myexboyfriend.info website (hereinafter referred to as the
"Service").

This page informs you of our policies regarding the collection, use and
disclosure of personal data when you use our Service and the choices you have
associated with that data.

We use your data to provide and improve the Service. By using the Service, you
agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, the terms used in this
Privacy Policy have the same meanings as in our Terms and Conditions,
accessible from http://www.myexboyfriend.info

 

DEFINITIONS

 

  * Service

    Service is the http://www.myexboyfriend.info website operated by My Ex
    Boyfriend VOF

  * Personal Data

    Personal Data means data about a living individual who can be identified
    from those data (or from those and other information either in our
    possession or likely to come into our possession).

  * Usage Data

    Usage Data is data collected automatically either generated by the use of
    the Service or from the Service infrastructure itself (for example, the
    duration of a page visit).

  * Cookies

    Cookies are small files stored on your device (computer or mobile device).

  * Data Controller

    Data Controller means the natural or legal person who (either alone or
    jointly or in common with other persons) determines the purposes for which
    and the manner in which any personal information are, or are to be,
    processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your
    Personal Data.

  * Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who
    processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process
    your data more effectively.

  * Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the
    subject of Personal Data.

 

INFORMATION COLLECTION & USE

 

We collect several different types of information for various purposes to
provide and improve our Service to you.

 

TYPES OF DATA COLLECTED

PERSONAL DATA

 

While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you
("Personal Data"). Personally identifiable information may include, but is not
limited to:

  * Email address
  * First name and last name
  * Phone number
  * Address, State, Province, ZIP/Postal code, City
  * Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
You may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send
or by contacting us.

USAGE DATA
 

We may also collect information on how the Service is accessed and used
("Usage Data"). This Usage Data may include information such as your
computer's Internet Protocol address (e.g. IP address), browser type, browser
version, the pages of our Service that you visit, the time and date of your
visit, the time spent on those pages, unique device identifiers and other
diagnostic data.

 

TRACKING & AMP; COOKIES DATA

 

We use cookies and similar tracking technologies to track the activity on our
Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored
on your device. Other tracking technologies are also used such as beacons,
tags and scripts to collect and track information and to improve and analyse
our Service.

You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.

Examples of Cookies we use:

  * Session Cookies. We use Session Cookies to operate our Service.
  * Preference Cookies. We use Preference Cookies to remember your preferences
    and various settings.
  * Security Cookies. We use Security Cookies for security purposes.

 

USE OF DATA

 

My Ex Boyfriend VOF uses the collected data for various purposes:

  * To provide and maintain our Service
  * To notify you about changes to our Service
  * To allow you to participate in interactive features of our Service when
    you choose to do so
  * To provide customer support
  * To gather analysis or valuable information so that we can improve our
    Service
  * To monitor the usage of our Service
  * To detect, prevent and address technical issues
  * To provide you with news, special offers and general information about
    other goods, services and events which we offer that are similar to those
    that you have already purchased or enquired about unless you have opted
    not to receive such information

 

 

LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR). 
 

 

If you are from the European Economic Area (EEA), My Ex Boyfriend VOF legal
basis for collecting and using the personal information described in this
Privacy Policy depends on the Personal Data we collect and the specific
context in which we collect it.

My Ex Boyfriend VOF may process your Personal Data because:

  * We need to perform a contract with you
  * You have given us permission to do so
  * The processing is in our legitimate interests and it is not overridden by
    your rights
  * For payment processing purposes
  * To comply with the law

 

RETENTION OF DATA

 

My Ex Boyfriend VOF will retain your Personal Data only for as long as is
necessary for the purposes set out in this Privacy Policy. We will retain and
use your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply
with applicable laws), resolve disputes and enforce our legal agreements and
policies.

My Ex Boyfriend VOF will also retain Usage Data for internal analysis
purposes. Usage Data is generally retained for a shorter period of time,
except when this data is used to strengthen the security or to improve the
functionality of our Service, or we are legally obligated to retain this data
for longer periods.

 

TRANSFER OF DATA

 

 

Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ from
those of your jurisdiction.

If you are located outside Belgium and choose to provide information to us,
please note that we transfer the data, including Personal Data, to Belgium and
process it there.

Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.

My Ex Boyfriend VOF will take all the steps reasonably necessary to ensure
that your data is treated securely and in accordance with this Privacy Policy
and no transfer of your Personal Data will take place to an organisation or a
country unless there are adequate controls in place including the security of
your data and other personal information.

 

DISCLOSURE OF DATA

 

LEGAL REQUIREMENTS

 

My Ex Boyfriend VOF may disclose your Personal Data in the good faith belief
that such action is necessary to:

  * To comply with a legal obligation
  * To protect and defend the rights or property of My Ex Boyfriend VOF
  * To prevent or investigate possible wrongdoing in connection with the
    Service
  * To protect the personal safety of users of the Service or the public
  * To protect against legal liability

 

SECURITY OF DATA

 

The security of your data is important to us but remember that no method of
transmission over the Internet or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.

 

 

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

 

If you are a resident of the European Economic Area (EEA), you have certain
data protection rights. My Ex Boyfriend VOF aims to take reasonable steps to
allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if
you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  * The right to access, update or delete the information we have on you.
    Whenever made possible, you can access, update or request deletion of your
    Personal Data directly within your account settings section. If you are
    unable to perform these actions yourself, please contact us to assist you.

  * The right of rectification. You have the right to have your information
    rectified if that information is inaccurate or incomplete.

  * The right to object. You have the right to object to our processing of
    your Personal Data.

  * The right of restriction. You have the right to request that we restrict
    the processing of your personal information.

  * The right to data portability. You have the right to be provided with a
    copy of the information we have on you in a structured, machine-readable
    and commonly used format.

  * The right to withdraw consent. You also have the right to withdraw your
    consent at any time where My Ex Boyfriend VOF relied on your consent to
    process your personal information.


Please note that we may ask you to verify your identity before responding to
such requests.

You have the right to complain to a Data Protection Authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority in the European Economic Area (EEA).

 

SERVICE PROVIDERS

 

We may employ third party companies and individuals to facilitate our Service
("Service Providers"), provide the Service on our behalf, perform Service-
related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other
purpose.

 

ANALYTICS

 

We may use third-party Service Providers to monitor and analyse the use of our
Service.

  * Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks
    and reports website traffic. Google uses the data collected to track and
    monitor the use of our Service. This data is shared with other Google
    services. Google may use the collected data to contextualise and
    personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to
    Google Analytics by installing the Google Analytics opt-out browser add-
    on. The add-on prevents the Google Analytics JavaScript (ga.js,
    analytics.js and dc.js) from sharing information with Google Analytics
    about visits activity.

    For more information on the privacy practices of Google, please visit the
    Google Privacy & Terms web page:
    <https://policies.google.com/privacy?hl=en>

 

PAYMENTS

 

We may provide paid products and/or services within the Service. In that case,
we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
personal information is governed by their Privacy Policy. These payment
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of payment information.

The payment processors we work with are:

  * PayPal /MOLLIE (Bancontact / KBC/CBC/ ING /BELFIUS/ IDEAL)

    Their Privacy Policy can be viewed at
    <https://www.paypal.com/webapps/mpp/ua/privacy-full>

 

LINKS TO OTHER SITES

 

Our Service may contain links to other sites that are not operated by us. If
you click a third party link, you will be directed to that third party's site.
We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.

 

CHILDREN'S PRIVACY

 

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone
under the age of 18. If you are a parent or guardian and you are aware that
your Child has provided us with Personal Data, please contact us. If we become
aware that we have collected Personal Data from children without verification
of parental consent, we take steps to remove that information from our
servers.

 

CHANGES TO THIS PRIVACY POLICY

 

We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior
to the change becoming effective and update the "effective date" at the top of
this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.

 

CONTACT US

 

If you have any questions about this Privacy Policy, please contact us:

By email: contact@myexboyfriend.info