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STANDARD DELIVERY

Orders will be shipped by Myparcel and will be delivered at your door by Bpost.

We aim to ship your package from our warehouse within 1 to max. 3 business days. After shipment of the package, you will receive an email including a track & trace code. With this code, you can follow the delivery status of your order.

If you haven’t received your package after 10 business days, something went wrong. Contact our customer service via hello@myexboyfriend.info and we will be glad to help you.We offer a free ‘standard’ delivery in Belgium from €150 - Use the code “150” in the check out! (No furniture!)

 

FURNITURE DELIVERY

Delivery of our vintage furniture pieces is arranged by our personal transport company. We will contact you to arrange a delivery when it is suited for you. (During the day/ evening/ weekend)

 

CARGO BIKE DELIVERY

Thanks to the city of Mechelen we are able to deliver your online orders FREE (!!!) in the 2800 area.

Watch out ONLY in Mechelen not the nearby communes. SO ONLY POSTAL CODE 2800.

(Select the option ‘Cargo bike’ at the check out)

 

SHIPPING RATES - STANDARD DELIVERY

                                            0-2kg         2-10kg         10-20kg         20-30kg       Furniture deliveries    

 

 

Belgium                             €5,99             €5,99             €8,99             €8,99               €69

Holland                             €7,99             €7,99             €9,99             €10,99             €169              

Luxembourg                     €7,99             €8,99             €11,99           €14,99            €169

Germany                          €8,99             €9,99             €10,99           €10,99            €269

France                              €9,99             €13,99           €20,99           €22,99            €319

UK                                      €11,99           €14,99           €19,99           €32,99           On Request

EU (1)*                               €18,99           €27,99           €41,99           €59,99           On Request

EU (2)*                               €19,99           €30,99           €45,99           €63,99           On Request

EU (3)*                               €30,99           €57,99           €97,99           €146,99         On Request

EU (4)*                               €32,99           €53,99           €85,99           €129,99         On Request

Norway                             €29,99           €33,99           €40,99           €49,99           On Request

Switzerland                       €23,99           €33,99           €49,99           €66,99           On Request

Canada                            €24,99           €36,99           €52,99           €73,99           On Request

Australia                            €35,99           €91,99           €168,99         €266,99         On Request

USA                                    €21,99           €52,99           €110,99         €166,99         On Request

South-Africa                      €33,99           €54,99           €83,99           €120,99         On Request

 

*EU (1) (Italy, Denmark, Poland, Hungary, Spain & Sweden)

*EU (2) (Portugal, Czech Republic, Ireland, Greece & Finland,

*EU (3) (Bulgaria, Cyprus, Estonia, Lithuania, Latvia, Malta, Monaco, Romania, Slovenia & Slovakia)

*EU (4) Croatia & Austria

Ask us about shipping rates for the rest of the world!

 

STORE PICK UP

We offer you the possibility of picking up your package or furniture piece at our concept store in Mechelen.
When you buy a furniture piece we will always contact you via e-mail to arrange a pick up in the mentioned location.
You can mark the ‘I want to collect my purchase at the My Ex Boyfriend Store’ option during the ordering process.

Store Address:

My Ex Boyfriend Store
Onze-Lieve-Vrouwestraat 106
2800 Mechelen
Belgium

Shipping in 1-3 days.

We ship within 1-3 days, you will receive your package in 2-5 businessdays.

Free shipping

Get free shipping in Belgium on all standard orders over €50!

Online support

Happy customer service

at hello@myexboyfriend.info or contact us via our social media

International shipping

Check our international shipping prices or contact us to request a shipping price for furniture.

RETURN CONDITIONS

You can return your order under certain conditions.

- The product has to be in it’s original condition

- The articles should be unused & undamaged.

- All original labels should still be attached.

- Bath products have a non-return policy

- Returns are only refunded within 14 days.

 

RETURN POLICY

Returning your package is at your own costs, unless the return concerns an incorrect or broken/ damaged delivery.

Return to this address

My Ex Boyfriend (Returns)
Onze-Lieve-Vrouwestraat 106
2800 Mechelen
Belgium

Send an email to hello@myexboyfriend.info with the reason of your return + your trackingcode & ordernumber.

Refunds will be made - depending on the form of the original payment – Bancontact/ KBC/ ING/ Belfius/ PAY PAL..., within 14 days after receiving your package.

If you did not receive an answer from us within 14 days, contact our customer service via hello@myexboyfriend.info

 

RIGHT OF WITHDRAWAL

The consumer has the right to inform My Ex Boyfriend of the withdrawal of their order, without payment of a fine and without mentioning a motif within 10 days after the delivery of the order.

Contact our customer service via hello@myexboyfriend.info and we will be glad to help you if you need more info.